Microcom

I called everywhere to get estimates for sattelite installation. After comparing cost and service over the phone, I decided to go with microcom. For three reasons, 1. Their estimate was $200.00 below other companies. 2. They were local ( I called Wasilla). 3. I was ASSURED same day installation. All of these reasons would come back to bite me. The service was for my cabin near the Peters hills. (70 miles north of Wasilla) When the tech came out he was wearing tennis shoes ( w/ 18 inches of snow on the ground) and he acts like he doesn't want to get his feet wet. Little did I Know Microcom of wasilla had farmed out my job to Anchorage Microcom, which is 125 miles south of me. Wasilla microcom had installed DTV the winter before. There was a couple of feet of snow, they used an auger and had me up and running in about an hour, inspite of the darkness. Spring came and frost heaves spit the pole out of the ground. I called DTV they put my account on suspension so I would'nt be charged, then quickly came out and reset the pole, NO CHARGE. After the tech, in his tennis shoes, saw the snow he said, it would take two or three trips from Anchorage @ $150.00 a pop to get me installed. Now we are up to around a thousand dollars! Remember, these were the people who assured me same day installation $200.00 less than anyone else! As soon as the tech left, I called to cancell my order. I was told it would be 3-5 buisiness days before my credit card would be credited. The supervisor told me she was handling the refund herself. Guess what? 3-5 days later no refund. So I called to find out what the hold-up was. Come to find out the request for a refund was never submitted, eventhough I was assured it had been. Now I've been LIED TO TWICE. It took over two weeks for me to get my refund and every time I called, I either got voice mail or someone who was going to find out what the hold-up was and call me back, but never did. ( on many occasions.) The end result was that they kept $200.00 of my refund for "shipping and driving". So I called Alaska Satellite out of fairbanks, (500 miles) from my home and got the service right away for far less money. BUYER BEWARE.