House Surgeons of Alaska

The kitchen is in a one-story part of the house so they went into the attic space. They also- as a courtesy- fixed the position of the hooks for my pot racks. They created a new hole for the exhaust and installed a proper vent. They patched the old vent hole. We got lots of insulating foam, too.

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Came out for a job estimate on Saturday. I called Tuesday to see where the bid was and was told I would get it later that day or the next. Here it is Thursday and still no bid. Not a reliable company. I Guess they don't want the business.

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We used this company for several projects, for the first year or so everything was great, now we find ceiling Sheetrock is sagging, light bulbs blow out due to faulty wiring, the Deck is a total disaster very expensive, poorly installed, poor communication, I did call to see what they would do to repair the deck I was told they wouldn't repair or replace anything, Dreadful customer service, rude and arrogant owner

Went off without a hitch. Two workers removed old windows and installed new windows. Price was comparable to other bids. Workers showed up later than expected on first day but finished the work in two days. I was completely satisfied.

I called House Surgeons to come quote installing a replacement back door. At the time I asked for a sliding glass door quote but told them I was not 100% sure. A few days after the quote I called and talked to Melissa about the difference between sliding and just putting another french door in. She explained that I should go to Timberline Mills on Post Rd as this was their preferred door company and were they would order the door from. She also advise that I should talk to them about the difference in the doors they would help me. While at Timber Mills I call Melissa again and spoke with her about what I and Timberline were talking about. I did decide to go with French door again. John the guy at Timberline also spoke with Melissa while I was there so everyone was on the same page. Timberline asked me to please make a deposit, I call Melissa back to tell her what they were telling me. She said to go ahead and they would remove the deposit from the amount owed to House Surgeons. I told her I did not know what size door i need to order and she said they would give Timberline the measurement they took. So I left Timberline feeling as thou I had a good energy efficient door chosen for me house. Three weeks went by and I called House Surgeons to see where the door was to being built and installed. Melissa said she would call Timberline and call me back. When she called back she said it was not ready yet. Another three weeks goes by and I call Melissa again and she tells me she will call Timberline and let me know. She returns this call and says I have to finish paying for the door. I explain I thought they were and she said well it will be easier if you do. So I called Timberline and pay off the door. Two weeks later House Surgeons comes to install the door. In November they remove my old door and install the new one. When I came home that evening I notice my blinds were off centered and I had ice build up on the new door. I called house Surgeons the next day and spoke to them they call Timberline and they said Ice build up meant there was a good seal. And I told them there was unfinished work on the install. Melissa asked if her and owner could come out the next day to see the work. SO we scheduled an appoint for them to view. I arrived at the home and House Surgeons called 5 minutes after appointment and said they were unable to come out. Two weeks later they came out, I came home on lunch and found them on my back porch unannounced. They reviewed the work and determined that some finishing work need to be done/. They also explain that the door I had order was to big so they cut out a stud. I asked why they didnt call me. They said they did it all the time and figured I would want the door installed instead of a wood board over the door way. I told them that was not ok and I need a different door and the stud back. They told me no I order door and gave wrong measurements to Timberline and that there was nothing they could do. So I called Timberline to confirm the measurements of the door and were the measurements were received. They said they got them from Melissa. Now this is when the finger pointing began. Long story short I had to call the insurance company and two engineers later and a year time. They had to install reinforcements for the stud they removed. Then once that was done they sent me a bill via email. I ask that they please send me a break down of the bill to my mailing address. The same day I received the break down bill they threaten me with a lien on my home if I did not pay with in 5 days. The bill had not even been generated till 5 prior to my receiving it. They did not call me to talk about this but sent me an email threatening me of a lien on my home. Never had I seen any bill during this time. I will never use them again. I will not suggest them again. Nothing.

Good

House Surgeons was the contractor hired by the seller of my house to fix deficiencies identified during my home inspection. They started in June and it took until October for them to do some of the work. In the end it took so long for them to respond, my realtor and myself used other contractors to finish the work in November Several of the items House Surgeons "repaired" failed the reinspection several times. The other contractors i hired were the ones who completed the items so they finally passed the reinspection The roofer I hired said House Surgeons' repair was the worst he had ever seen. I would not recommend House Surgeons.

Excellent, Provider did as asked and was responsive to all requests

see above

Called, made appointment, met with the rep. He understood immediately what work was needed, scheduled a day a few days from that date, and did the work. Awesome experience.

Although the door initially seemed fine, after settling occurred, we have had to have a different contractor come out & fix the door, resetting it twice due to House Surgeon's failure to wait for the glue to settle & to account for the natural shifting of the Alaskan landscape. Because House Surgeons is run by a man who has been in Alaska for over 30 years, a person would expect the firm to be fully aware of & account for the unique nature of Alaska's land. Every other contracting company I have worked with during our home remodeling process was also run by long-time Alaska residents & in no other case have I had to have work redone. In addition, House Surgeons refused to return & correct the issue after we discovered the first problem about six (6) months after the original installation. They only warranty their work for 60 days! Other contracts warranty anywhere from six (6) months to one (1) year due to the fact that they are aware that it often take seasonal changes to expose any possible issues in new construction.

Terrible. Didn't show up or perform work in a timely manner. Did marginal work and when contacted to fix problems made promises but didn't follow through. I wasn't impressed with workmanship, professionalism, timeliness, cost overruns, just the entire project. I will not ever use them again.

Instead of 2 smaller panes, they put in 1 bigger window. Every time I've had them do work, it's been a good experience. They are very thorough, clean up nicely, and do a good job. They provide timely estimates, too. I am going to have them come back and do some more work very soon.

They came up with remodeling ideas that were creative and economical. They did good, solid work. It took them a few weeks to finish the work and their prices were really good.

The work was completed as agreed, even though they were little slow at times, Overall, it was expensive, but for the complexity it beat having to hire individual plumbers, carpenters, electricians etc.

They were very business like, efficient and clean. They did what they said they would do.

They were very thorough and professional. They did a great job.

Less expensive than many companies, nevertheless the work is high quality and done in a professional manner. If they make a mistake, it is fixed quickly. They are busy with many jobs so you may have to call and remind and check in now and then, but they get it done. I'd work with them again for sure. They also let me do the less skilled part if I wished to save some money and worked with me to get the best result without wasting money. Pleasant to interact with.

We bought doors from one company and House Surgeons was the contractor the door company used to have them installed. We were really disappointed in the craftsmanship and care they put into installing these doors. At some point none of the doors would shut; one didn't shut right after they put it in. To fix that, we had to call the office of the people we bought the doors from and both the boss of House Surgeons and the door office came to see (they didn't believe us I guess). The workers did return and fixed it but made it look bad with their quick and dirty saws-all work and shoddy caulking. The workers also srpayed too much foam into the door jams and these warped the jams. They left a mess everywhere they worked. They always seemed to be forgetting something and had to go back to the truck and elsewhere to get it -- there were three of them and they acted like the three stooges smoking weed -- it was frustrating to see them work. I also found out that the door people charge over what House Surgeons charge, taking a cut from the installation. Maybe this is normal, but I really didn't like the door people either. The door they returned to repair does shut, then a second door "fixed itself" and now shuts, but the squeaky front door needs to be forcefully shut and squeaks when opening and closing. The striker plate was also installed improperly. My overall opinion is that they rush the job to get to the next one, and then belittle the customer to make you think you are the dummy. They were so bad that I have decided to do these house things myself, rather than pay thousands to have stooges do the work.

House Surgeons was the flooring installer for the product I purchased at LOWES. Person sent to the residence to measure called after the appointment time and canceled. Said she did not have my number, but it was on the LOWES documents. She also said she did not get my call. Upon reschedule, she showed up late, and did not seem to know much about flooring though she said she had done it for a long time. The installers were late and there were four of them, though they only left one to do the job. It seemed like they hired some day labor that day. They did a very poor job, my carpet actually squeaks - that never happened in the over ten years I had carpet in other rooms. They scratched the built-ins I have with the abrasive side of the carpet. I had to insist they return to seam the carpet on one side of the room that had a two-three inch gap from the wall. Though contracted for they never did cut my door down to size to accommodate for the new higher carpet - I had to do that myself. During the installation, they attempted to add on some additional charges in a phone call from they office. I said no. When it was all over LOWES was quite nice, offered a partial refund, discount on any future prase of flooring an apology and said they were recommending they this company would not be used in the future. Warning this company and workers use other company names as well.

Went perfect little more than half a day