GCI

Internet Service, Phone Service - Landline, Phone Service - Cellular,

Reviews

3.713 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
8%
4
54%
3
23%
2
8%
1
8%


Rating CategoryRating out of 5
quality
3.9
value
3.3
professionalism
3.7
responsiveness
3.3
punctuality
3.9
Showing 1-13 of 13 reviews

Theodore F.
10/2015
4.0
cell phone service, landline phone service
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$25

Megan L.
05/2015
4.0
internet service, cable tv service, cell phone service, landline phone service
  + 2 more
They offer the home phone as well, but I don't have it. I like that they have a lot of stores here, and you can find stores everywhere, and you can also call them from your cell phone, and it will not cost you anything. My dislike is just how much the internet costs.
Description of Work: I use GCI for cable, internet, and cell phone.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Michael M.
05/2015
3.0
internet service
  + -1 more
I'm not using them anymore. At that time, it didn't go very well. They're download speed is on the scale for bandwidth. I was getting charged over limits a lot.
Description of Work: We used an internet service provider, GCI.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

KC E.
02/2015
1.0
internet service
  + -1 more
overpriced and unreliable service
Description of Work: internet service provider

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$6,000

Sharon S.
10/2014
4.0
internet service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Denise P.
09/2014
4.0
internet service, cable tv service
  + 0 more
Fine though a 2nd technician had to come out to fix an issue a month later that original guy set up incorrectly.
Description of Work: Installed cable, internet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

kandace S.
06/2014
3.0
internet service
  + -1 more
internet package. When I tried to argue it was a loosing battle. I was strong armed into a much more expensive internet package with limited usage. Then I was talking with them to try and reduce my cable bill and get rid of some services. My only option for reducing my bill, according to GCI, was to upgrade to the new TiVo package that was on special. So I did and a technician was scheduled to make the exchange. He was late, and rude to my sister. We were told he would show us how to use the new service. He said it was self explanatory. We have since had to call GCI a couple of times and sit on the phone on hold for unreasonable amounts of time to find out how to use a service on the new system. GCI really needs some strong competition!!
Description of Work: GCI is the only high speed internet in town so we have no choice and they know it. They play games with your account and internet speed to get you to make changes or upgrades that benefit them financially. I had an old internet package with unlimited usage for a flat monthly fee. I was told years ago that I was "grandfathered" in and would not loose that package. Then in January of this year I was suddenly getting charged for overages. When I called I was told a change we made months prior caused me to loose my old

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$110

Mathew W.
03/2013
4.0
internet service, cell phone service, landline phone service, cable tv service
  + 2 more
I have my cellphone from GCI Cable Company. I live one mile from the Cell Tower and I have poor reception. It is angled up and down the highway and doesn't do any peripheral space. If I go one block from my house, then I have Cell service. I go from 1 or no bars to 3 bars. I have complained to them a lot. Overall I've had good experience except for the Cell Phone coverage areas. They are good but I can almost see the tower from my house and I still don't have a signal! Internet Service is good. Cable Service is good but at $75 a month it is expensive. The Customer Service is usually fairly good. When the Cable goes down they are efficient about resetting the box. The reason for the low grade is the problem with the Cell. If I had Cell service I would get rid of the landline.
Description of Work: GCI Cable Company provide a service bundle which includes Cable and Phone - Cell and Landline - and internet.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

Yes, I recommend this pro
$300

John A.
03/2013
2.0
internet service
  + -1 more
Everything was fine in the beginning, then internet started dropping out. 5 calls to tech support they suggest swap out the modem, did that. Still dropping out, now they want to send a tech out even though the modem stays sunc and ip drops off. Not a modem or signal issue.
Description of Work: Internet install

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$80

Jane A.
06/2012
5.0
cell phone service
  + -1 more
Their service is fine.
Description of Work: I use GCI for cell phone service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tyler M.
03/2012
4.0
cell phone service
  + -1 more
We may switch to another provider for cell phone service.
Description of Work: We have landline, cable television, cell phone, and internet service through them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$60

Pat P.
03/2012
4.0
internet service, landline phone service
  + 0 more
If you get everything together, you get a good deal.
Description of Work: They provide internet, cable television and landline phone service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Chelsey L.
03/2012
3.0
internet service, cable tv service, landline phone service
  + 1 more
We will continue to use them.
Description of Work: GCI provides our phone, internet and cablet service.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$100

    Contact information

    320 W 5TH AVE, Anchorage, AK 99501


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Internet Service,
    Phone Service - Landline,
    Phone Service - Cellular,
    TV Service - Cable

    FAQ

    GCI is currently rated 3.7 overall out of 5.
    No, GCI does not offer free project estimates.
    No, GCI does not offer eco-friendly accreditations.
    No, GCI does not offer a senior discount.
    No, GCI does not offer emergency services.
    No, GCI does not offer warranties.

    Contact information

    320 W 5TH AVE, Anchorage, AK 99501