Due North Restoration

Description of Work: Hall bath remodel: New vanity and flooring and fixed damaged flooring from leaking toilet. Kitchen remodel: new appliances, cabinets, counters, tile, flooring.

Description of Work: The origional bid was to excavate the basement, waterproof and insulate the block walls, install drain tile, and remove/replace a large patio.

Description of Work: We had dry rot in our log house and in an addition that had been built onto a 2nd floor deck at the rear of the house. We got bids from 3 contractors to repair the damage on the addition, and made the mistake of choosing Due North Restoration, represented by it's owner, Joshua Ellis. Josh seemed very knowledgeable and confident in a good outcome, which required removal of log support beams projecting from the house, and their replacement with sonatubes and supports to a new beam on the outside face, as well as new walls and floor. There was to be new sheet rock and bath or half-bath installed, and we added 2’ of floorspace, as this was a minimal cost requiring no structural changes. His bid was not the lowest, but reasonable. We signed a very simple contract on 6/20/2011 with a verbal assurance that he could be done by 7/13/2011.

Description of Work: Services: Replace existing leaking flat roof on garage with new torch-down roof. The Story: After getting three quotes, we hired this company to replace the roofing on our flat roofed garage with a new torch-down system. The first oddity was that he required us to pay directly for the material and rent a dumpster ourselves. In retrospect, this should have been a tip-off that he might be having credit problems. But he was very earnest and we went ahead with the contract. It was suspected that there would be some rotted wood that was not visible and once the wood was exposed and the extent of damage was determined, we settled on an additional amount to cover the extra work and materials to replace the water damaged sheathing and rafters. In the process of removing the old roofing material, some of the old roofing could not be removed without substantial damage to the sheathing. The contractor decided that he would replace this sheathing as part of the original contract price because it was easier for him and would not leave damaged sheathing in place. This was good. Up to this point we were happy with his performance. He had started work on the day he said he would and was efficient in removing the old roofing and seemed interested in giving us a quality job. Then one night when much of the roof was open to the elements, he left the job site without covering the openings or even putting away his tools. At 3am the next morning it rained and water damaged extensive areas of the underling insulation and sheetrock. He agreed that this was his error and had to remove almost all the insulation and sheetrock at his expense. Lights and wiring had to be removed to replace the insulation and sheetrock. In the meantime, he had a larger job in progress at the same time and began splitting time between two job sites. It became obvious that he was overcommitted for the size of crew he had and it also became obvious that his two main crew members (who were relatives), while very nice workers, were not appropriately skilled in roofing or general remodeling work. It also became obvious that the project manager had some personal issues that prevented him from getting to the job when he said he would. We noted that he did not drive himself to the job site but relied on others to give him rides. He also made promises about finishing the job by a certain date, but was unable to keep his promise or show up when he said he would on several occasions. The result was that the job lasted far longer than it should have and, although we ended up with an good new roof, the whole process left us feeling dismayed. In summary, I believe the project manager is skilled and knows how to do a good job and is intent on doing a good job, but has personal issues that effected his efficiency, his crew's efficiency, and general on-job professionalism.

Description of Work: Due North replaced shingles on our roof as well as working on the side dampers.

Description of Work: After we had our home inspected to sell, a number of issues needed to be addressed. The two biggest were replacing the roof and replacing the front and back decks. I was surprised to see the crew show up the day they did because we were experiencing a wind story and the roof was to be done first. "Can't let a little wind stop us," I was told, They said the roof would take five days to complete. It was done in four. Next up were the decks were unforeseen problems surfaced - dry rot was found on wood connecting the house to the deck and sonotubes needed replacing. They fixed everything. What I especially liked about working with Due North was Brooks Patton's high level of communication. He kept me informed about what his crew was doing by face-to-face conversations, phone calls and e-mails with photos

Description of Work: The work they ended up doing aside form the original roof repair included dry rot repair throughout, interior/exterior wall rebuilding, Polyurethane spray foam insulation, sheet-rocking, taping/mudding/texture, massive deck rebuilds, window replacement, fencing and gating, door replacement and they were even able to totally replace a rotten log at the very bottom of the log cabin.