Continental Van Lines

Please excuse typos and brevity. I'm pretty upset with this company and don't want to spend time on grammar or any more time dealing with them. It was a nightmare! MILITARY families do not use this company. This company is S***. First off, they manager was off on the estimated weight by 1122 lbs. This is half of a car. Secondly, this was PBO (packed by owner) and when the movers showed up they brought a bunch of packing material. I already packed my stuff. They spent about 5-6 hours, excessively packing items. When doing inventory, they place stickers on the items and then wrapped it, which I didn't ask for and then they didn't mark the outside of the wrapping. So, when the moving company that delivered my stuff (3rd party hired by Continental) had to spend extra time unwrapping everything to find the numbers. They even commented that it was way too much wrapping (like maybe they were trying to up the weight). I have over 100 lbs and filled 5 large boxes of wrapping. Now I have to pay to bring that wrapping somewhere...They wouldn't give me an eta on my shipment for weeks. They verbally told me 4-6 weeks. It was actually 4-7 weeks. It took the full 7 weeks for me to get my stuff. My stuff was picked up on November 20th, they didn't ship it until December 10th! They said it was because I didn't pay them until the 24th...Well I had issues with them breaking my stuff...more on that below. When I called to get the status of my shipment it took over a week to get back to me. I didn't start getting answers from the Anchorage office until I called the office in Tacoma. I still had to call multiple times to figure out where my stuff was and when it would arrive. On top of it all, they redelivered some of my stuff because it was overweight by 1122 lbs, they only gave me (my company paying for the move) .05 cents off a pound because when their driver drove down my driveway forward, did a 6 or 7 point turn in my driveway (driving on my lawn) causing my armoire to probably knock over, they knocked over a 350 lb armoire onto some plastic bins and broke them. Who knows what else was broken. So, .05 cents off a pound on the entire shipment, which my company paid for, so I still have broken items they won't compensate me for. Also, the movers that delivered my stuff said my box of whisky tasting glass (you can tell from the picture it is fragile and glass and whisky glasses) was under a very large heavy box and when they pulled it out it you could hear broken glass and little pieces of glass coming out of the seams. When the Anchorage office called to see how the delivery went (2 days later, probably when they got the invoice back from the moving company showing damaged goods on the inventory list) They said I didn't purchase the Optional Protection Enhancements, so basically it's not their fault. I hung up on that stupid lady. I hate this company and hope no one ever uses them again.