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Cassidy's Plumbing & Heating

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

We are a family owned business in Anchorage since 1998 servicing Anchorage, Girdwood, Eagle River, and Chugiak areas. We offer free estimates for boiler replacements and remodel projects. We welcome the opportunity to work with homeowners and builders and strive to provide outstanding customer service. Our company has grown and continues to grow based on our customers' wonderful referrals.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing & heating repairs, Hot water heating systems - boilers, radiant heat. Baseboard, Gas pipes, & Plumbing fixtures

Services we don't offer

Drain cleaning, furnace replacements, duct cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.929 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 29 reviews

Toni K.
05/2020
5.0
heating & air conditioning/hvac, gas leak repair
  + 0 more
We highly recommend Cassidy Plumbing and Heating. Brian of Cassidy's fixed zone valve problems two previous plumbers claimed were fixed, but they weren’t. He’s a “thinking” plumber, who listens to the clients description of the problem, asks questions, and then logically goes through a diagnosis and repair. He outlines options if they exist, is prudent about his costs and explains each cost item clearly. We plan to call Cassidy’s for all our plumbing needs in the future.
Description of Work: Zone valves not responding to thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$670

Response from Cassidy's Plumbing & Heating
Thank you so much for taking the time to write a review. We appreciate your confidence and look forward to helping you with your plumbing and heating needs in the future.

Barbara D.
11/2016
5.0
plumbing, water heater repair
  + 0 more
The work was completed promptly and well done.
Description of Work: Replaced power head on water heater and repaired leak in garage ceiling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dean S.
01/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: Very reliable and dependable.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Cassidy's Plumbing & Heating
Thank you [Member Name Removed]! We always appreciate the extra time and effort that a customer takes to write a review. We love what we do and I feel it shows in the service we provide. Truly appreciated, September

Chelsea C.
06/2014
5.0
plumbing
  + -1 more
Brian came over and gave me an estimate on a bathroom remodel. I was very impressed. I do not know much about the bathroom world and how the end project should look like for good resell value and he helped guide me in the right direction. I was able to tell him my budget and he could tell me what they could do with that amount. He didn't pressure me into trying to do more or extend my budget. I was very please and will be using them in March when we start the remodel.
Description of Work: Estimate for bathroom remodel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Catherine P.
06/2014
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
Repairman showed up on time, was courteous, knowledgeable and fixed problem in no time. The entire staff is efficient, honest and reliable.
Description of Work: Replaced power heads in zone valves for boiler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$301

Bob D.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Fixed slow draining line that had been very problematic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

d R.
05/2014
5.0
plumbing
  + -1 more
I have dealt with them for a long time. I fully trust them and I think they do good work and back it up. I would recommend them in a minute.
Description of Work: I used the plumbing services of Cassidy's Plumbing & Heating.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Weston N.
04/2014
5.0
plumbing
  + -1 more
Brian came and provided an estimate and within a week the work was complete, (I got in quickly due to a cancelation.) Jessie and Greg showed up right on time and were finished about an hour ahead of schedule. I had done all the prep work giving them access to the plumbing so they were in and out in about 6 hours. They were very skilful and thorough. They cleaned up after themselves completely, even vacuuming their sawdust from under the floor. I will definitely be calling them for my bathroom remodel.
Description of Work: Remove baseboards, install kickspace heater, move kitchen sink and refridgerator water supply.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Adrianne P.
02/2014
1.0
plumbing
  + -1 more
I had an appt scheduled to get a gas line bid. The appt was at 2pm. Brian called and left me a message at 1:15 to see if he could come early. I called him back at 1:18 and left a message stating that would be great. At 2pm Brian called again. I missed the call and called him back. He told me that because he had not gotten a hold of me he had moved on with his day and I was going to need to reschedule. What was the point of having an appt if he wasn't going to show up? My husband and I had both arranged to be here .... Totally ridiculous
Description of Work: Not impressed I had an appt scheduled to get a gas line bid.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Cassidy's Plumbing & Heating
Cassidy's Plumbing & Heating provides a free estimate as a courtesy to our current and potential customers. Because of the costs incurred to provide this service, we require a phone contact prior to sending an estimator to a job site confirming access. Upon reviewing my cell phone log for February 6, 2014, the day a 2:00 p.m. appointment was scheduled for [member name removed], I have the following to and from her long distance cell phone number: outgoing - 1:16 p.m. - called Mrs. Prewitt; no answer; left message that I could arrive early or to confirm 2:00 p.m. appointment outgoing - 1:52 p.m. - again called [member name removed] to confirm 2:00 p.m. appointment; no answer incoming - 2:23 p.m. - from [member name removed] cell phone number; no message left incoming - 2:37 p.m. - from [member name removed] cell phone number; a text message from [member name removed] asking if I'm still coming today? outgoing - 3:03 p.m. - I called customer to explain I had moved on to other business of the day as I had not heard from her for our 2:00 p.m. appointment and we could reschedule the appointment to which she agreed Cassidy's Plumbing & Heating strives to meet all scheduled appointments as we realize time is valuable to all. I made all possible efforts to accommodate [member name removed] and find her condemnation of our business practices a bit excessive. Brian Cassidy Owner, Cassidy's Plumbing & Heating

pamela M.
01/2014
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$12,000

Response from Cassidy's Plumbing & Heating
We installed a new boiler for Ms. McCarl in August of 2009. We returned in October of 2009 and February of 2010 at no charge to the customer to purge air from the heat lines. The technician advised Ms. McCarl that all systems and components of the heating system were operating properly and that air must being getting in to the system because of a leak somewhere. Ms. McCarl advised there was no evidence of a leak anywhere and the problem must be with the boiler system. We performed routine heat maintenance services for Ms. McCarl in November of 2010 and again in September of 2011. Again, on both occasions had to purge the system of air. Again was told there was no evidence of a leak from any of the baseboard in the home. In April of 2012, Ms. McCarl discovered a leaking fitting in an existing baseboard in a closet hidden by clothing. We repaired the leak at the baseboard and Ms. McCarl refused to pay for the $196.50 service call Invoice. After repeated attempts to collect payment, the Invoice was turned over to collection in February 2013. We strive to provide our customers with excellent reliable service. We also appreciate when our customers take the time to write a review about the service we provide. This is a forum intended to provide consumers with honest opinions shared by consumers such as themselves. We attempted to keep Ms. McCarl as a satisfied customer but have failed to do so. We will continue to strive to provide the best service possible to our customers at a fair and reasonable cost. Sincerely, September Cassidy Office Manager

Mike L.
11/2013
5.0
plumbing
  + -1 more
They were prompt and efficient and did the work in a high quality manner. I think their prices are a little above average but worth it. Ive worked with them twice and would do so again
Description of Work: This company was responsive and professional. They replaced a number of shut off valves and replaced a toilet. I also had them complete a number of upgrades in a bathroom remodel that I did including moving a shower drain for a walk in shower and hooking up the new control value for the shower. The also hooked up multiple H2O and drain lines for bathroom vanity as it the new one had 2 sinks vs one.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

James B.
10/2013
4.0
plumbing
  + -1 more
Did a good job with repairs. Offered useful suggestions.
Description of Work: Bathroom sink hot and cold water shutoff valve replacements.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$160

Response from Cassidy's Plumbing & Heating
Thank you for taking the time to right a review regarding your service experience with our company. We are always striving to provide the best service to our customers. We would love to know what we could have done differently to have earned an "A" rating from you regarding this service. We welcome any feedback you might have to offer. Sincerely, September Cassidy, Cassidy's Plumbing & Heating

Janice K.
09/2013
5.0
plumbing
  + -1 more
Jeff was very thorough looking in the crawlspace at our leaks, tracking them to the problem and helping us find people who could help with floor work before he comes back to seat our toilet.
Description of Work: He looked thoroughly for the reason for a couple of leaks, found the problems, and gave us names of other companys that we would need to contact before he would come back to seat our toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Clinton W.
07/2013
5.0
plumbing
  + -1 more
I called the office and I was told that they were booked up for 2 weeks. I asked to be put on a wait list for any cancellation. They were able to get me in a week early. They were prompt arriving and gave me recommendations to make my boiler more efficient. I will use them from now on.
Description of Work: Fix an overflow valve, relief valve, and power head replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

barbara D.
05/2013
5.0
plumbing
  + -1 more
I called the office of Cassidy plumbing off of angies list. The office person was very knowledgeable and helped me decide what to do as far as getting the fixutres etc. She set up an appointment about 2 days out and the plumber showed up on time and very quickly changed out the toilet and then the hot water heater. About 3.+ hours in all. I could not be happier! Very professional and good work. Will never use anyone else!
Description of Work: Pull out old toilet in Nunaka Valley house (1954 built) and install a hi rise toilet Pull out a very old hot water heater in Nunaka Valley house and install a new one (I purchased toilet and Hot water heater separately) Jeff , Totally cleaned up everything, protected the carpet and flooring and hauled everything away afterwards. Awesome

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$470

Robin W.
03/2013
5.0
plumbing
  + -1 more
We were very happy with the installation, and would use them again.
Description of Work: I needed to replace my aging hot water heater, and was interested in an on-demand system. The fellow who came out steered me towards replacing my tank system with a large one to fulfill the increased needs of the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Sam H.
03/2013
5.0
plumbing
  + -1 more
They were on time and very polite. Even though we live in ER they gave us a discount on their travel expanse and even came out a second time for free. They did a great job and answered all of our questions.
Description of Work: Installed a sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Amory S.
02/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Overall everything went very smoothly and I am very happy with the finished work. I had a busted hose bib replaced. I also had the water filter to the well moved/re-piped to a more accessibe location and stabilized and made easier to change the water filter in the future. And lastly, I had the furnace serviced. The plumber was very polite, knowledgable, informative and efficient. I will definitely call Cassidy's Pand H again. I live in Eagle River and it is hard to find a good quality plumber that can get the work done in a timely fashion.
Description of Work: I had a busted hose bib replaced. I also had the water filter to the well moved/re-piped to a more accessibe location and stabilized and made easier to change the water filter in the future. And lastly, I had the furnace serviced. The plumber was very polite, knowledgable, informative and efficient. I will definitely call Cassidy's P&H again. I live in Eagle River and it is hard to find a good quality plumber that can get the work done in a timely fashion.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Wanda S.
01/2013
5.0
plumbing
  + -1 more
A friend recommended Cassidy's and they are a find. Knowledgeable and reliable and reasonable. Would highly recommend them
Description of Work: Plumbing for bathroom
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Jetta B.
09/2012
5.0
plumbing, water heater repair
  + 0 more
On time and under budget (7-31). Accommodated requested time line (8-15-12) and they charged.
Description of Work: Repair damaged water pipe (7-31). Install water heater (8-15-12).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Shawn K.
02/2012
5.0
plumbing
  + -1 more
I have had these guys out twice and both times they have been excellent. They are prompt and very professional.
Description of Work: Installed a kitchen faucet and angle stop valves, they also cleared my dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Candace H.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
Our boiler system started making gasping sounds at some point within the past 24 hours; we then noticed our in-floor radiant heat not keeping the correct tempurature. Called Cassiday's that evening and left a message re: the problem(s); they called back first thing the next morning, and were on site about 2 hours later.
Description of Work: Cassidy's staff are knowledgable and professional, and unlike many other similar vendors, don't play a guessing game at the customer's expense. They are friendly, answer/return calls promptly, and respond quickly. Call them first!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Peggy K.
09/2011
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I would always call them first for any repairs, installs on boilers and any inspections on boilers or furnaces.
Description of Work: I am a Realtor and they serviced a boiler for me for a home that has been sold. But, I love Cassidy Plumbing and Heating. They will repair anything, but when I needed a new furnace, they gave me a list of people who would do a good job because they mainly install boilers as new. I was also satisfied with that person. They have been very good at servicing things for me over the years and I have known them for about 15. Peggy Kelly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$127

Jack J.
09/2011
5.0
plumbing
  + -1 more
The whole process went great. The guy did a great job. He got to the house when he told me he would. He went right to work and found the problem right away. He explained what was wrong and he also explained what he was doing as he was doing it. I was very satisfied with his work. I have had several different companies come do plumbing work at my house but Cassidy will be the ones I call from now on.
Description of Work: Water was comming out of the boiler's overflow pipe. When the plumber got to the house and looked at the boiler he told me that the problem was not the overflow but the expansion tank. He replaced that and was checking everthing out when he noticed that water was comming out of one of the air release valves. He took it apart and cleaned it but that did not work so he also replaced that. When he was all done he told me that he hadn't used up an hours worth of time yet and asked me if I wanted him to clean the inside of the boiler and it would not cost any extra. I told him sure. He took it all apart and cleaned it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199.5

Susannah M.
12/2010
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Our water pump died on Christmas Day. We left a message for Cassidy's to receive first thing Monday morning - which they did, promptly called us, got details on the pump, found a replacement pump, and had it installed by the end of the day. We have used Cassidy's before and we trust them.
Description of Work: Replaced pump that moves water around our house. Good responses, excellent service, excellent quality.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$625
    • 1(current)
    • 2

Contact information

6651 Wes Way, Anchorage, AK 99518


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Natural Gas Lines

FAQ

Cassidy's Plumbing & Heating is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Cassidy's Plumbing & Heating accepts the following forms of payment: Check,MasterCard,Visa
Yes, Cassidy's Plumbing & Heating offers free project estimates.
No, Cassidy's Plumbing & Heating does not offer eco-friendly accreditations.
No, Cassidy's Plumbing & Heating does not offer a senior discount.
Yes, Cassidy's Plumbing & Heating offers emergency services.
Yes, Cassidy's Plumbing & Heating offers warranties.
Cassidy's Plumbing & Heating offers the following services: Plumbing & heating repairs, Hot water heating systems - boilers, radiant heat. Baseboard, Gas pipes, & Plumbing fixtures
Drain cleaning, furnace replacements, duct cleaning

Contact information

6651 Wes Way, Anchorage, AK 99518


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM