ARCTIC SPAS & BILLIARDS

Moved into a home with a hot tub. We had never cared for a hot tub before and Arctic Spas was wonderful when I called with questions. They instructed me to bring down a water sample and explained that when I got there they would go over how to treat/clean the hot tub. They were very thorough as they walked me through the processes. This took about 45 minutes. At the end they sold me, for $245, a box kit with all the chemicals I needed for my hot tub - I also purchased a filter. The best thing was the laminated instruction sheet, which I refer to ALL the time. I was able to get the tub properly treated thanks to their help and their cheat sheet. A week or so later, they came out and inspected the hot tub. Something I plan to have them do yearly. That cost was $129. Pros: Extremely pleasant to work with. Very knowledgeable. In town / local. Cons: Some of the supplies they sell seem to be double -or more than double- the price of similar product(s) sold online. I am going through test strips like crazy while I familiarize myself with the tub. A top-rated brand (not an off-brand nor a generic-brand) of test trips online was 1/2 the price for twice the test strips on Amazon (free shipping to my door). We are all use to paying a bit more up here, but double? Conclusion: I HIGHLY recommend Arctic Spas - 5 gold stars! I will have them continue to service my hot tub in the future. In addition, I like to buy local and will try to purchase from them, but on some of their products, I might have to shop else where :-(.

Service was great, they showed up on time and did the job for much less that the competition quotes. I'm currently using them again to repair a broken heating element. Highly recommend!!