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A Better Choice Omega Tech Svc

Appliance Repair

About us

MAJOR APPLIANCE SERVICE AND REPAIR FOR MOST DOMESTIC BRANDS. WHIRLPOOL, KENMORE, FRIGIDAIRE, MAYTAG, G.E, ELECTROLUX, KITCHENAID, ROPER, HOTPOINT, INGLIS, SUB-ZERO, AMANA, ADMIRAL, JENN-AIRE, WESTINGHOUSE, SPEED QUEEN, ETC

Business highlights

43 years of trusted experience

Services we offer

DOMESTIC REFRIGERATOR, WASHER, DRYER, DISHWASHER AND RANGE REPAIRS, ALSO COIN OP WASHERS AND DRYERS

Services we don't offer

DO NOT SERVICE STOVE TOPS AND FOREIGN BRANDS APPLIANCES

Amenities

Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.710 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
10%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.8
responsiveness
5.0
punctuality
5.0
Showing 1-10 of 10 reviews

David H.
11/2019
5.0
appliance repair
  + -1 more
I have used Omega Technical Services for years. They always are knowledgeable, competent, and prompt. Over the years, the technician has fixed many things around my house and told me when it didn't make sense to fix things. On this most recent trip, he explained the problem with my stove, told me how much it would cost to fix it, and gave me an alternative that would be extremely inexpensive and give me the same peace of mind as the expensive repair. I always recommend Omega Technical Services for appliance repair.
Description of Work: Cooktop Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Judith M.
11/2017
5.0
appliance repair
  + -1 more
The appliance works now.
Description of Work: Repair washing machine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom R.
09/2015
5.0
appliance repair
  + -1 more
My five year-old Electrolux refrigerator developed a problem with the control panel, and of course my owner's manual was zero help. After checking the symptoms online, I was able to get it up and running, but only sporadically. I called Omega, who I've been using for probably 20 years, and Al came out, diagnosed the problem, and suggested the most probable fix. He ordered the part, came by and put it in on Saturday of Labor Day weekend, and I'm back in business. Can't say enough good things about the service I've received over the years.
Description of Work: Repaired refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$478

cheryl R.
07/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: repaired electrical problem in aging clothes washer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Lucienne H.
06/2014
5.0
appliance repair
  + -1 more
The serviceman arrived on time, kept me well informed as he conducted his inspection of the appliances and explained why a part or item should be replaced. He was thorough and I've had no problems with the appliances.
Description of Work: Inspect and replace as needed parts of my washer and dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Julia B.
03/2013
2.0
appliance repair
  + -1 more
Al, the owner, arrived and removed the lower front panel on the machine, saw that a shock was broken and replaced it. He also ran the machine quite a bit, testing it out with different size loads. Behind the lower front panel he found a large piece of plastic that had broken off something, though he didn't know what/from where. That visit $200, which I would have been okay with except that the noise and the leaking continued over the course of the next week. When he came back a week later he then removed the top panel on the machine and saw that there was a big hole in the drum - and quot;a terminal caseand quot; as he called it. I'd need a new machine. While he didn't charge me for the second visit, there should have been no need for a second visit. He should have removed both panels on his first visit so he could have seen the real problem, figured out where the broken piece of plastic came from (the drum) and I wouldn't have been out $200 to repair a shock on a machine that was about to die anyway.
Description of Work: My front-loading washing machine had been leaking a little water and making a lot of noise.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$200

Response from A Better Choice Omega Tech Svc
Occasionally as a technician with over thirty year’s experience, you encounter something so out of the ordinary that it is impossible to anticipate. I always attempt to cover all the normal possible answers, in this case, the broken shocks appeared to explain the reason for the washer symptoms, and the plastic piece did not appear to be significant at that time. As always troubleshooting while on the clock is a balancing act between giving the customer the best possible value for the time spent at their house versus using too much of that time looking for unlikely or very unusual possibilities. After replacing the shocks and running the washer through several tests using different load sizes, the repair seem to be successful and complete. The following week, being surprised that the customer was still having problems I returned and spent over an hour and a half going over the unit meticulously (customer was not charged for the visit), a second problem was discovered, and as it turned out this problem was serious enough that the washer would not have been economically worth repairing, Of course hindsight being, 20/20 it would have been obvious that more time could have been spent looking further but as I said before the repair appeared to be successful at the time. I always appreciate my customer’s sincere opinions but feel that under the circumstances encountered initially, spending more time looking for some other issue during the first call did not seem to be warranted. The customer’s best interest always weigh heavy on my mind while deciding whether spending more time looking for uncommon possibilities would add any value to the call or just unnecessarily increase the repair bill. In the end I wish the customer would have let me know personally of her concerns, I believe that more than thirty years of business in town and hundreds of steady long time satisfied customers speaks by itself, I will continue to keep my customers best interest and trust at heart and continue trying to give them the best possible value for their money. Sincerely. Al

Ronald W.
01/2013
5.0
appliance repair
  + -1 more
We called and made an app' t. with the answering service since the washing machine would not finish a cycle. The app' t. was for the NEXT day! He came in the late afternoon. He found the problem after checking the electronics and all checked out as alright. There was a sock interfering with the spinning of the drum. He found the problem , corrected it and told us of another potential problem and ordered a part. It was a drain hose that was defective. We were impressed with Al and made another app' t. for the dishwasher. We bought the appliances from a well known national company that also services it's appliances. It costs $100 just to have them come to your home. Omega Tech. gets our business from now on!!! not sears
Description of Work: Nice surprise.
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Steve and Nancy B.
06/2012
5.0
appliance repair
  + -1 more
I called with a washer problem on Monday am, Tom the owner came at noonish. He was aware of the possible problems and went right to source of it. Cleaned up any mess, very cordial and professional owner. Long time resident of Anchorage. I would recommend his shop any time. Very pleased with his manners, knowledge and giving advise on how to work the unit.
Description of Work: Front load washer was not spinning nor draining. Tom knew what the problem might be and did a great diagnosis. Fixed it promptly and professionally.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Stacey S.
05/2012
5.0
appliance repair
  + -1 more
I use him all the time. I've used him for about 20 years. He's very reasonable. I have old stuff and he has some old parts needed to repair them. He stocks some of those old parts. I give him As across the board.
Description of Work: They did some repairs to some of my appliances next door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom R.
02/2012
5.0
appliance repair
  + -1 more
Excellent service, prompt, reasonable rates.
Description of Work: Technician named Al repaired my clothes dryer, installed a missing part, replaced the light bulb, and informed me of an unsafe condition with the exhaust hose. When we investigated the exhaust situation at a later date, we found a problem that could have resulted in a house fire. I've used Omega in the past and Al has been very knowledgeable and helpful- highly recommend their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

    Contact information

    PO Box 110730, Anchorage, AK 99511

    HTTP://WWW.OMEGATECHNICALSERVICE.COM

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    A Better Choice Omega Tech Svc is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    A Better Choice Omega Tech Svc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, A Better Choice Omega Tech Svc does not offer free project estimates.
    No, A Better Choice Omega Tech Svc does not offer eco-friendly accreditations.
    No, A Better Choice Omega Tech Svc does not offer a senior discount.
    No, A Better Choice Omega Tech Svc does not offer emergency services.
    No, A Better Choice Omega Tech Svc does not offer warranties.
    A Better Choice Omega Tech Svc offers the following services: DOMESTIC REFRIGERATOR, WASHER, DRYER, DISHWASHER AND RANGE REPAIRS, ALSO COIN OP WASHERS AND DRYERS
    DO NOT SERVICE STOVE TOPS AND FOREIGN BRANDS APPLIANCES

    Contact information

    PO Box 110730, Anchorage, AK 99511

    HTTP://WWW.OMEGATECHNICALSERVICE.COM

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed