A-1 Lawn & Landscaping

They provided me with amazing lawn service! They came and cleaned up my lawn from the long winter and it looks amazing and ready to go for a well deserved Summer :) Got to get things done? JUST CALL A-1!

The following review is my personal experience with A1 and my own opinion only. Sadly, I did not do my due diligence on this company. It came to light from several people and digging further into reviews, after my experience with A1, that I was treated like many other customers were...horribly. My experience with the main employee, Ted, and the owner, Brett, was, how can I say without being a whiny woman, tragic at best. They both tried to intimidate and bully me when I questioned the inadequate job their company did. I filed a complaint about their improper grading of my property with the Better Business Bureau (BBB) when I could get no assistance from A1 to correct their mistakes. I suggest if you're reading this review you also read the review at the BBB website. Long story short, A1 did not adequately complete the work I paid for, the owner screamed and yelled at me when I called him on it, employee Ted conveniently forgot we spoke and in my opinion, had I been a man they would have treated me with much more respect. I would not recommend A1 or any other company affiliated with the owner or their employees. Read the reviews at as many sites as you can about this company, its owners and employees before selecting this business.

unknown

It was okay, I wasn't exactly pleased with it. I had these rubber palettes on my back stairs and they heat up in the winter. The only gripe I had was that the guys threw them aside and didn't do anything with them. They just left them lying there. Someone had to put them back on the stairs and I am not sure they are working as good as they were. My deck was looking pretty sleazy, and I didn't know if it needed a patch. It was expensive, but I knew it was going to be expensive. They did do a good job, but there were a few minor details that they didn't do. The price was acceptable.

unknown

The workers showed up on time and laid the sod lawn after laying down topsoil. They made a second trip to get more sod to completely cover the area. They couldn't finish it the first day so they return the second day on time. They did an excellent job and there were no seems to be seen. I was very satisfied with the look of the lawn .

I called A1 Lawn & Landscaping in September 2014 to mow the lawn of a house I had just purchased. They initially did not return my call, but I tried again several times and finally got something scheduled about one week later. At that time they took my credit card number for payment. The young woman I spoke with was always very nice. The day it was to be mowed, I came home to an unmowed lawn. I called and they skeptically said they would send a supervisor out to inspect my property as though I was lying. Turns out they mowed the wrong lawn. They came again, but did not mow because they said they couldn?t? get their equipment into the back yard. Later they stated it was because of an equipment failure. After a week of rain, they arrived as I was leaving for work. The two men approached me so I walked them around the yard and explained that the house had been vacant and that was the reason it was overgrown, and that though the raspberry bushes were also overgrown, please don?t mow them back, that I would take care of it since they had lots of raspberries on them. They said they understood and that they would likely need to return another day to complete mowing because the grass was so wet. I came home to find my raspberry bushes destroyed, the lawn partially mowed, heaps of grass left in the yard, heaps of raspberry bush remains, and grass stuck to the outside of my house and outside furniture. I was horrified. I called and spoke with the receptionist who was very nice and put me through to the office manager who was not. She began berating me and said that I should not have instructed her employees to not touch the raspberry bushes because ?it?s human nature to do the opposite of what you are told.? I said I didn?t think I should have to pay $150.00 to have this done to my property, but that I would pay half because they had partially mowed the lawn. Later, I couldn?t believe that I had offered this. I told her I did not want them to come back and finish the yard. She told me a supervisor would call me back. After playing phone tag with the supervisor/ owner and ultimately not receiving a call back ? though they say they did, I finally gave up. I received a bill in the mail in October for the full amount, even though they only partially mowed the lawn. I called them again. Repeat above. Ultimately, no return-call from them ? though again, they said they did. When I didn?t hear back again, I thought perhaps they had voided the charge. Wrong. I received a call in November asking for me to call them. Instead of another round of useless calls, I emailed them and sent a letter U.S.P.S., with photos included in the email and to their office. My email stated again that I didn?t feel I should have to pay for my property being destroyed (raspberry bushes were ALL cut down, grass stuck to the side of the house and outside furniture, etc) and partially mowed, and I included photos of the damage. I received a return email from the Office Manager that minimized my concerns, focused on their call log, and told me I was being sent to collections. I asked for the supervisor to please call me. Five days later, when I received a return call, the supervisor/ owner started the conversation on the defensive and began referencing the call log. I?m not sure why since I was calling about damage to my yard. When I told him that he was looking at a call log from the wrong month, he placed me on hold, which he called ?terminal hold,? but I stayed on the line and told him it was no problem and that I understood. He asked several times to clarify why I didn?t want my raspberry bushes mowed down. (Really?) He disputed me several times until he read the email his office manager sent and realized she was in fact the one who first made the statement to me that A1 mowing someone else?s yard was irrelevant to which I had responded that I believed it showed a level of disorganization that was ultimately reflected in the damage to my property. He told me that he had not bothered to look at the pictures of my property that I sent him in the email. The conversation was an awful one. He talked over me whenever I tried to speak and then began to yell over me. When I asked him to stop yelling and asked him to please stay professional, he yelled he was ?speaking firmly and this is how I speak to people who talk while I?m talking!? He spoke to me with considerable malice and it was evident that he was not concerned with my yard, but with being right. They seem preoccupied with their call log instead of the poor work and customer service. This preoccupation with their call log is also reflected in their responses to other Angie?s List reviews. Maybe this is a chronic problem for them? I was more interested in talking about the bill for services ? or lack thereof and the destruction of my property. He was bizarrely stuck on disputing who called whom last. When he stated that returning calls is never a problem and that he looks at the call log and ?inspects it regularly?, I said that this wasn?t always true because I hadn?t received calls back and that people on Angie?s list had had the same problem at times. This is when he began screaming at me. Apparently, mentioning Angie?s List hit a nerve with him. He screamed that he had been in business 20 years and that there were certain kinds of people who go onto Angie?s List, etc. He continued yelling and yelled that he was sending me to collections. I told him that I had already paid, that from the start he has had my credit card number which had not been billed, and that I had finally sent a check the previous week since they had not billed the credit card and were now threatening me with collections. He yelled that I had not sent a check. I told him he may not have received it yet, but it had been sent to his post office box. If you can imagine a grown man screaming into the phone, this was the case. It was unbelievable. I asked him several times to please stop yelling at me. In between his violent rants, I stated that I would go ahead and end the call, call the Better Business Bureau, go onto Angie?s List, and possibly call an attorney. He laughed at me and yelled ?I?d like to see a lawyer care about $150.00!? I guess he didn?t realize I was talking about the cost of the reconditioning to my yard I will need to do next spring. Then, he hung up on me. Certain kinds of people do go onto Angie?s list. Educated ones. People who care about the service they are hiring and want to ensure others are warned about a business that can damage their property or who fail to deliver the service they say they would. Even the company I hired to complete another job couldn?t believe how long it took them to arrive to mow and then were shocked at the condition of my yard after they ?finished.? My experience with A1 was an abusive one. They mutilated my yard and then bullied me on the telephone and via email. No doubt, in an effort to deflect any of their own culpability, they will dispute everything I have said, just as they have done with other customers who have reviewed them on Angie?s List. If you are thinking about hiring them, ask yourself if you feel like being beat up and then paying them your hard earned money for it.

A1 Landscaping contacted us back soon after we emailed them, and sent someone out to check out our property and come up with a quote for a retaining wall. The guy said he could get us a quote for both a rock and a concrete block wall by the next day. He s=got my email address and said I'd have both quotes before the EOB day, on Friday. By Friday at 5pm I had not heard back from him. I called A1 landscaping and they said he'd left for the day but would leave a note for him asking him to get back to me on Monday. Monday came and went, and nothing. I called again and they said the guy was out of the office that week but that they would contact him and have him call me back. I never heard back from them.

The gentleman that came out to our property was told by my wife to give me a call for all the details and that never happened.

The service included grass cutting and removal of the cuttings. Near the end of the season I discovered that they were dumping all the cuttings to the side of the house in two different areas. I complained and they said they would stop. The following three weeks they continued to dump the grass. I complained. They said they would clean it up. No one ever showed. I cancelled the service.

It took three weeks to get the lawn sprayed. They arrived with no notice, and unfortunately no one was home. There were no instructions left. We ordered two, 8 cubic yard, gravel deliveries. My husband, who is an engineer with plenty of experience in this area, knows that the deliveries were severely short of the expected amount.

We had to call the company to learn the fee several days later. They asked if we wanted them to do it again in the future and I said at that price we would have to think about it. Our lawn is approximately one acre in size and no way can we afford to consistently pay that price. They did a good job and did it all but, one small portion near the house.

Appointment was scheduled at 8. I saw two young women had arrived across the street from us at 9:30. They went to the wrong house. They were given and incorrect address but I saw them and let thm know the work was to be done at our house, not the neighbor's. While at the neighbors house in the few minutes they were, they looked for the hedge they were sent to trim. There was none. The overcautious neighbor called the police to have them arrested for trespassing, despite the fact they were in a company vehicle that had the business name displayed. The neighbor did not speak to them, but saw them working in our yard and called the A-1 Office. She wasn't satisfied with A-l's response and called the cops. The work order had the incorrect address on it. The young women were not sent out with a ladder to do the trimming. When I called the office to inquire why, they said they could travel back to pick one up (5 miles away), so we lent them our ladder. They did not have a hedge trimmer that was light enough for them to lift up to the high area that needed trimmed, so we lent them our trimmer as well. They did not have rakes with them to rake up the debris, so we lent them ours to use too. Despite it all they did a good job considering the situation and were very nice and enjoyable young women trying to work for a living. In conclusion who ever is in charge of operations, needs training or to be replaced. .

They did a very good job, they were fast and they have a very reasonable price. I was very impressed how fast they work and how efficient they were. They got up, did the work and they didn't waste any time.

A1 was wonderful. I called them at the last minute hoping they could get us in for a 'spring cleanup'. I called on Monday afternoon, they did the estimate on Wednesday and actual lawn work on Thursday. They recommended that we do not thatch the yard as the yard isn't level in all places, so that was very much appreciated. They showed up when they said and the yard looks great. Demetria in the office was awesome to work with. Would use them again.

There is nothing bad about them. They have good service.

They were very responsive and economical. They came out and got the work done quick, and that was the main thing I was looking for. Their price was very reasonable. I would use them again in the future.