Choose a trustworthy roofer and learn how to spot one of these 12 roofing scams
Whether your roof is at the end of its life, it’s damaged, or there’s been a storm in your area, it might be time for roof repair or a replacement. While most roofers are hardworking contractors, there are some roof scams to be aware of. By knowing what to watch out for and how to vet a local roofer, you can ensure your project is successful—all while dodging the 12 most common roofing scams.
Some roofing contractors chase storms, meaning they follow severe weather and go to those areas hoping to drum up business. Sometimes referred to as “storm chasers,” they often approach homeowners and say they’ve noticed roof damage or even offer a free roof inspection. They might claim they're working on another roof in your neighborhood. Often, these storm chasers collect a down payment or do less-than-quality work and skip town before completing the job.
Any roofer that approaches you as a door-to-door salesperson should be vetted with caution. Successful roofing contractors typically don't need to be knocking on homeowners' doors. Regardless, your first call after a storm should be to file an insurance claim to your insurance company. An adjuster will inspect the damage and tell you what they will cover. Then, you canfind a local roof repair company to do the job.
Any contractor who gives you a roofing estimate that's much lower than other contractors is most likely too good to be true. Usually, a contractor who bids very low at the start raises the price as the project goes on.
It’s wise to get at least three bids on your roofing project to compare prices, and you should talk with each roofer to find out what they plan to fix or replace. To protect yourself from overpaying, you should have a contract that outlines any possible price changes in advance, as well as the terms for doing so.
If a contractor exaggerates the damage or can’t pinpoint what the damage is, your roof might not need the work they're saying it does. Some roofers are even known to harm the roof during a free inspection to rack up a higher bill.
Before hiring a roofer, check online reviews to assess the legitimacy of the business. Once a roof inspection is complete, get clear guidance on what the damage is, how it occurred, and the steps to fix it. Be sure to always get at least one more professional opinion before locking in a contractor.
A contractor should always handle securing any necessary permits for the project. If a roofer requests that you pull the roofing permits, it may indicate that they aren't eligible to get a permit or have worn out their welcome at the permit office.
In some cases, a contractor might offer you a price break to use “leftover” or discounted materials. These so-called “special deals” rarely lead to a durable roof that will last for decades. Instead, get quotes and project details from at least three different roofers and take time to research the roofing materials they'll use to repair your roof.
If a roofer wants to proceed with your roofing repair without a contract, find a different contractor. A contract helps ensure you are protected from price increases and no-show jobs. It's an agreement that outlines the full scope of work and payment terms.
Not all states require roofers to have a license, so it’s essential to research whether your state does. If so, ask for proof of that license along with the contractor’s liability insurance. A contractor without the proper license or insurance is a contractor you want to avoid hiring.
Any contractor—a roofer or otherwise—who pressures you to sign a letter of intent or contract should be met with some skepticism, although there are exceptions. Prices of materials can fluctuate or only be available for a limited time (such as a few days), especially after a national economic shift. However, you should still get other estimates before signing any type of binding agreement. It’s important to feel confident in both your contractor and price before locking in.
A contractor who requests a large down payment might be scamming you. It could be a sign that they plan to take your money and run. Instead, look for a contractor who asks for a reasonable down payment and outlines further payment terms in a contract. A reasonable down payment is typically 15% or less of the total project price.
You should be able to easily find information online about your roofing contractor, such as reviews from other homeowners and the company’s location. Check to see if other homeowners have filed complaints against them with the Better Business Bureau.
If a roofer wants you to sign over an insurance check or offers to pay your insurance deductible, they might be trying to commit insurance fraud. Even if a roofer says they’ll charge you less for the project, it’s not a deal worth taking. They could take larger payments from the insurance companies and pocket the extra funds, which is insurance fraud.
If a contractor wants you to sign an Assignment of Benefits (AoB) from the start, that’s also a red flag. An AoB gives a contractor permission to work on your behalf when filing an insurance claim, which may provide them access to committing insurance fraud.
To avoid insurance fraud, stay in close contact with your insurance company from start to finish so you know what’s being covered and how much your contractor is being paid.
Be wary of any contractor who asks to be paid in cash or offers you a price break for paying in cash. These are warning signs that they might take your money and skip town without doing any work and without you being able to track them down.
Before signing any paperwork, talk with at least three local roofing contractors to get price quotes and learn more about their background and process. Get referrals and recommendations from friends, family, and neighbors to help find someone who is skilled and trustworthy.
Here are some helpful questions to ask a roofer:
How many years of experience do you have?
Where is your business located, and how do your services work?
Do you work with subcontractors? If so, who are they, and what is their background?
Are you licensed? (if your state requires it)
Do you have liability insurance?
What is the estimated timeline for this project?
What are the costs, and when are payments due?
Could you share a few references for homeowners you recently assisted?
What are your terms of service? (i.e., rules or fees for changing and canceling a contract)
Do you offer a warranty?
Be sure to outline payment terms, the scope of work, and timeline details in writing. Ask for proof of important documents, such as their license and insurance.
As the scams above show, sometimes a deal is too good to be true. Keep these tips in mind to help avoid a roofing scam:
Get at least three estimates before proceeding with a contractor. Don’t let anyone pressure you to start a job.
Always review and sign a detailed contract before work starts (see more details in the next section). Avoid roofing companies that require exclusive agreements that lock you into working with one roofer.
Don’t pay a roofer with cash (use a check or credit card), and don’t pay for the whole project upfront. Don’t pay the total project cost or sign a completion certificate until the contractor completes the project to your satisfaction.
Before any repair work starts, contact your insurance company so their adjuster can assess your roof. Otherwise, your insurance could deny the claim if work begins before they inspect the damage.
Ask roofers for their licensing and insurance (if required in your state). You can ask for their proof of contractor’s liability insurance and check the dates to see if it’s still in effect.
Be wary if the contractor asks about your insurance—this can be a sign that a scammer is trying to see if scamming you is worth it.
Never accept a free roofing inspection. Roofing inspections are never free—anyone offering this is almost certainly trying to scam you by identifying issues that don’t exist.
Take note if a roofing inspector stays on your roof for an abnormally long time. Most inspections take between one and two hours.
You should always receive a written contract from a roofer and have the opportunity to ask them questions before signing it. If a contractor makes you feel uncomfortable or brushes off your concerns, it’s a sign not to work with them.
Your contract should include details such as:
Price
Project scope
Project timeline
Materials
Permits to be obtained by the contractor
The promise of a lien release from subcontractors and suppliers
Payment terms and schedule
Terms for changing orders or canceling the project
Contractor info, including their license (if necessary in your state)
Insurance and bonding
If your contract doesn’t include these vital pieces of information, don’t sign. Ask your contractor if they can adjust the agreement. If they won’t, or you sense anything amiss, it’s time to find a different roofer for your home.
Most roofing professionals are hardworking and ethical, but sometimes, it can be hard to know how to choose a roofer. Before agreeing to work with any contractor, check out reviews on sites like Angi and do your due diligence. Ask questions, review your contract closely, and listen to your gut. If you come across a contractor who you feel is unethical or trying to scam you, be sure to leave an online review to warn others. You can also contact the Better Business Bureau to file a complaint.
The best way to check if a roofing company is legit is by asking the roofer for their license number. They should have no issue providing you with this information if they’re legitimate. You can also look to see if they have an online presence, read reviews, and ask contractors you’ve worked with before if they know the roofing company.
First, stop working with the suspecting scammer immediately. Gather any relevant information and documents from your dealings with them. If you used a credit or debit card to pay them, call your bank and report fraud. Report the scamming company to the police, and then call your insurance company to see what coverage they offer for this type of incident.
You should definitely be wary of roofing contractors who offer significantly lower prices than their competitors. Most roofers in the area are all dealing with the same cost of materials, and labor costs are often comparable, too. If they’re significantly cheaper than other companies around, it could be a scam. Read reviews and ask other roofing companies and contractors if they’ve heard of the suspected scamming company.
