8 Reasons Your Tankless Water Heater Is Not Working

Trying to wash dishes or unwind in the bath when there’s no hot water coming from your tankless water heater can be a major pain. While some solutions to hot water problems require an expert, you can solve other hot water woes with a simple fix. So, before you call in the pros, try troubleshooting the most common problems when your tankless hot water heater isn’t working. 

Why There’s No Hot Water in Your Tankless Water Heater

There are several culprits behind an underperforming tankless water heater, which might make it hard to get to the root of the problem quickly. Here are the most common reasons for not having hot water in your home—or only having lukewarm water. 

• No power source

• Low flow rate

• Sediment buildup

• Flame failure

• Frozen pipes

• Air supply blockage

• Water temperature fluctuation

• It’s time to replace it

Common Tankless Water Heater Problems and How to Troubleshoot Them

When your tankless water heater is not heating, and you search for a solution, check for the following problems and learn how to troubleshoot them.

1. Your Power Source Is Off

Much like searching for a pair of glasses that are on your head, you don’t want to go through the steps of troubleshooting a faulty tankless water heater when the solution is simple—so make sure the power supply is on! 

How to Fix It:

If you use an electric tankless water heater, check the breaker box to ensure that the power source is in the “on” position and if the water heater is tripping the breaker. For a gas water heater, check your gas valve and your gas bill to be sure everything is up and running.

2. The Flow Rate Is Too Low

If your water initially runs hot only to turn cool—or if it runs hot, cold, and then hot again—there’s a chance your household’s demand for hot water is too high for your tankless hot water heater’s capacity. This is especially true if you notice the temperature change when your home uses multiple hot-water-using fixtures at a time. Having too many hot-water-using fixtures on for your tankless water heater can overload the system, leaving you with cold or lukewarm water.

How to Fix It:

If you only notice the temperature fluctuations when hot water is in high demand, you might solve this problem by decreasing the number of hot water fixtures you use during peak hot water times in your home. For homes that can’t cut usage during peak hours, you might need to upgrade to a water heater with a higher capacity or purchase a backup water heater. 

3. You Have Sediment Buildup in Your Pipes

Just like with your sink, dishwasher, or washing machine, if you have hard water, mineral deposits can ruin the performance of your tankless water heater or the pipes that send the hot water throughout your home. 

How to Fix It:

Calcium and magnesium are the biggest culprits behind mineral buildup, and they can also decrease the lifespan of your appliances by forcing them to work harder. Fortunately, they’re relatively easy to remove. Flush your water heater to stay on top of sediment buildup, and descale your water heater yearly to help prevent your appliances from dying before their average lifespan.

4. Your Gas Tankless Water Heater Fails to Ignite

For gas water heaters, an issue with the flame could be to blame. Your water heater might display an error code to indicate a flame failure. A failure to ignite can prevent your appliance from ever heating your water in the first place, leaving you with cold water.

How to Fix It:

The first thing you’ll want to do is check that you haven’t run out of propane. If you still have propane, there may be a partially closed gas or water valve. If neither of these DIYable solutions works, you’ll want to hire a water heater company to try to resolve the problem.

5. Cold Weather Froze Your Pipes

If you use a tankless water heater in cold climates and it’s freezing outside, it may be freezing inside, too—inside your pipes, that is! It’s a good idea to take measures to prevent your pipes from freezing before a problem arises, but if you already have frozen pipes interfering with your water heater, there are some steps you can take to fix them.

How to Fix It:

If you’re wondering what to do if your pipes are frozen, start by opening the cabinets under your sink to promote airflow, keep the faucet on and dripping when the weather dips below freezing, and use a hair dryer on low heat or even a portable space heater to thaw frozen pipes. 

6. There’s a Block in the Air Supply, Vent Pipe, or Exhaust

If your water heater can’t properly ventilate or experiences combustion problems, an air blockage may be at fault. Many tankless water heaters have built-in safety precautions in case of a fire hazard caused by blockages in the air supply. Be on the lookout for a suspicious error code on your tankless water heater’s monitor or display when the water fails to heat, and take a quick look at the manual to see if the airflow is to blame.

How to Fix It:

If there is an error code or you suspect a blockage of sorts, inspect the exhaust lines, intake lines, and ventilation system. Be it a bird’s nest or debris—a blockage in the ventilation system is a potential fire hazard you should clear up right away. 

7. Water Temperature Fluctuation

If you notice the temperature is hot, cold, and then hot again, this is because there is some leftover warm water in the faucet from the last time you used it. If this is the case, no need to worry. But, if you have more dramatic fluctuations from just hot to cold, it could be a dirty filter or a broken temperature sensor. 

How to Fix It:

To clean the filter, first turn off the power to the unit and the water supply. Remove the filter and rinse it under water to remove dirt buildup. Once it’s clean, place it back in, turn on the power and water supply, and test the water. 

If that doesn’t work, it’s best to call in a pro to check the temperature sensor and replace the component, which is a more complicated process. 

8. Your Tank Needs Replacing

If your tank has seen better years—and you’ve troubleshot every possible solution—then it may be a sign that it’s time to replace your water heater. Gas-burning tankless water heaters have a 20-year lifespan. Electric tankless water heater problems can occur sooner, as they only last up to 10 years, meaning your water heater will need replacing more frequently.

When to Call a Pro

When you’ve tried everything to troubleshoot your tankless water heater only to have no hot water still, you might be wondering when it’s time to call in the pros. Again, you may be better off replacing an older tankless water heater that’s seen better days. A tankless water heater costs $2,500 on average.

If you’d like a pro to diagnose a tankless hot water heater that’s not working, consider contacting a tankless water heater pro near you to see what’s causing the problem. Tankless water heater repairs cost between $220 and $960, or an average of $590.