Charming Movers

We had used Charming Movers on at least four other occasions and our most recent prior to this move was 6 years ago. We had such great service that we knew we needed to use Charming Movers. A lot has changed in the past six years and not for the best. When the movers got to our apartment they started complaining right away. We lived on the 5th floor of an apartment complex that also has am elevator. They moved us into this apartment 6 years ago and during that move no one complained. However today all they did was complain and wasted 30 minutes or so complaining and calling the owner to add another guy. They even tried to get 2 additional guys which both my husband and I felt was outrageous. We had spent this last week getting rid of old furniture and stuff that there wasn't much to pack and we only filled a quarter of their truck. When my husband called to schedule the move he told her all of the furniture that we had and about where we lived and where we were moving to. She said we only needed two guys and would definitely be under the $1000 we budgeted for. Two hours into this move the third guy shows up and yet we were charged for 3 guys for the full cost of the move and the 30 minutes plus they complained. I have never seen this company act so unprofessional. The owner's son and Jose kept bickering do this, no I do it that way. While I am grateful my items arrived at my new apartment without any damage, I will not be calling them again for any future moves. I will also note that my husband helped load the truck and that helped move them along. We had the elevator key which we didn't even need and there was no reason to come into the move and complain, especially when we had access to an elevator. Especially since the complaining was mostly from the owner's son. The only friendly person was the third guy they sent. He never complained and smiled the entire time. They need more employees like him, and if they make some changes I would use again but from what I see Charming Movers has lost their touch and their previous excellent customer service. It's very sad to see how this company went from the best we ever used to a stressful move. The owner's son actually asked us if we had to move our stuff out today. Them Jose kept saying it was a 13 hour move and would take 6-7 hours just to move our stuff out of our apartment. It took them 3 hours to load the truck and two to unload. They started the clock at 8:30 when they arrived, but not when they actually started moving stuff, which was 9:00. So we paid for a half hour of their complaining which wasn't professional or nice to hear and for a third guy who wasn't even there. Overall, I am unimpressed and will not use again.

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Do not use this company. It is not worth any money you might save.

unknown

My main complaint is when we were packing boxes with our main clothes and medications we clearly marked the top of the boxes so the movers would put them in the front when they were dropped off at the unit. The movers were advised of this request and also texted and it was confirmed received. We had to pay approximately $400 to move these boxes to get to what we needed and reorganize everything. They, also broke a few items. scratched tiles and put holes in the drywall. On top of that, we talked to someone at the business who claimed to be the owner and the conversation went on for about twenty minutes before I asked the question again and then she said she was not the owner no miscommunications here. Response to charming movers: I did not receive an apology from the secretary claiming she was the owner nor a phone call. The driver who swore he did not receive the imaginary text did receive it> I would be happy to post a copy of it or send it to you. This company is difficult to deal with and previous complaints have been disputed by them. I am not a lunatic but a disabled veteran who served 6 years in the USMC and do not regularly get involved in disputes. I decided to give them a chance by disputing through my credit card company which we are still in the process before going to Angies List. I felt that the drivers were representatives of the company and thought they would have said to call the office but instead they said no problem then on the morning of the delivery responded ok to our request. This company is certainly not customer centered and from what i see a bit dishonest deal with them at your own risk! As far as putting boxes in specific place do movers dump all boxes in your foyer when it is delivered or do you tell them which room to put it in. Special instructions seems to be a bogus response. Why should I settle for $225.00 when actual damages were close to $700 with new clothes and medications and office documents we had to pay for. I did send a copy of the text to the credit card company.

I told them that I just went bankrupt called them to move us and they said to just let me know what size of house it is and I said it was 1300 square feet and they and they said that it was 800.00 dollars and I told them that they we went bankrupt. I asked them to please to come out and give me a estament they said they did not have to . They lied to me and charged me 2,400.00 dollars. Then after they delivered them I was opening boxes and saw all my frame Glass were broken. My classic stereo system from the 60's was broken could not get fixed I found that problem after I hung it on the wall. About two months after I moved in. They tol me that If I did not have the money up front they would not take my furniture and all other stuff in the apartment. They are the worse company I had to deal with ever very rude. I do not wish anybody to deal with them they were just horrible people to deal with.

The stuff they move is broken. My Stereo and pictures are broken. Said it would charge 800 to move me, when they showed up it was $2500. I wound up paying $1350 for part of the moving and hired some else to finish. I would never use them again. I had a coupon and they wouldn’t except it.

I would like to express a sincere THANK YOU to Cheri, Tony, and their team of movers. They were punctual, professional and friendly. The move from one house to another went flawlessly. I highly recommend this company for your moving needs, and will use them again in the future! It was a pleasure to work with them!

Moved us from DC to Florida

The guys who did the move were superb. I don't know how they got our household goods in one truck...genius logistics. The company was very responsive to our change in moving plans. Everything arrived in perfect shape. Very easy to work with. The only draw back was they wouldn't take the boxes that I quickly unpacked away. Company policy. Other than that, they were great.

It took much longer than I expected. The movers were slow. I ended up picking up most the heavy boxes as they were making trips for empty light boxes. I got yelled by the owner before she listened to me to begin with. I was told different things when I booked but on the day of booking it was lot more than I was told and promised. Then when I tried to reason with the owner I was threatened to cancel the move and leave the site.

moving company to allow a drop-off of donations. I was especially impressed by the way they moved my VERY heavy piano (approx 400 to 800 pounds) with even dinging the walls. The moving company I had used to bring the piano in years ago put a very large hole in the wall that I needed to repair. I would highly recommend these movers!

Great! The guys were very professional and friendly. Have not gone through all the items yet, but they handled everything very carefully.

We highly recommend Charming Movers. They are not only careful with your belongings but go the extra mile to help you. We added the storage unit boxes after the original estimate and pick up from our house. No damage and they were very meticulous in both houses not scarring any walls... No other company we interviewed could beat their prices.

Charming Movers did a very good job. They were very professional and organized. I knew exactly what was going to happen during the move. I think it was recommended by a real estate agent. I feel fortunate that I used them. Everything arrived safely, there were no broken items. The crew was extremely professional and careful in my home and in moving to a condo I'm living in. I was pleased.

Movers were on time and fast. Got all items in and out without incident. Great service!! This is my 2nd time using charming movers. Both times were excellent service.

.We hired 2 packers to come to the apartment and pack all of our things on the day before the move. The woman worked efficiently, but I had to stand near the man to get him to stop talking and work. I noticed that the woman was wrapping pots and pans individually in paper. I told her to stop doing that since they were unbreakable items. But when we started unpacking the boxes on the day after the move, we found that they had wrapped excessively, including such items as a plastic spatula and plastic serving spoons and forks, a plastic pitcher, cork coasters. We even found 2 garment bags wrapped and placed in a box by themselves. We hired 3 movers. You would think that they would be capable of moving the contents of a 2 bedroom apartment, which didn't even include a sofa, in less than 8 hours, but their work spilled over into overtime rates, which is even more amazing since the 2 apartments are about 3 miles apart, a mere 7 minute or so drive. The movers disappeared for long periods and blamed their absence on the fact that neither apartment building had a freight elevator and they had to wait for residents using the elevators. My daughter had visited our apartment thousands of time in the 10 years we lived there, and had to wait maybe 5 or 6 times for an elevator. Both buildings are only 4 stories. Our old apartment had only 20 apartments, and our new apartment building, only 4 stores also, is a senior residence. Nobody much has to wait for an elevator. Their excuse is ridiculous. Plus the excessive packing created so many unneeded boxes that the move took longer. We were also uncomfortable with the head mover asking for money to "take care of his workers." He wasn't satisfied with one tip but kept pressing for more money. Three items were broken even with all the wrapping. A table leg was knocked off, a handmade ceramic item was broken, and the knob on an antique desk was knocked off, which we just discovered. The insurance policy on the contract gives you almost nothing for damages. Be sure you have a signed contract and read it. Follow the movers from door to truck to make sure they're not stalling, and be very clear about what you want packed, and stand over the packers to make sure they're working and not wrapping every plastic item they can get their hands on . We asked for money back on the move and received a small amount back on the packing and next to nothing on the broken items. BEWARE.

The price was to high and I found another company that was half the price. They didn't offer any specials for any moves too. They were friendly and professional.

They were very professional and their price and service were great.

We contacted several moving companies, both large national companies as well as smaller local ones. Charming Movers was the only company that said they'd come to our house to do the inventory and provide us with a precise estimate (no hidden costs or fees). The other companies we contacted suggested we do our own inventory for an estimate or they could charge us to for an estimate (which would be credited to our bill if we used their services). The owner came to the house and did a complete inventory telling us exactly what the move would cost. They also provided us with the option of sharing the truck with another family moving south which would have reduced our costs considerably, but our tight schedule would not permit this option. We agreed, signed the contract and scheduled the dates for the move. We packed everything that would fit in moving boxes that we bought at Home Depot. Home Depot also sells tape, as well as packing paper and bubble wrap. (We found the tan tape, they sometimes have in stock, sticks a lot better than the clear tape). There was no need for us to pack clothing that was in drawers or on hangers, or items too big to fit in boxes. On moving day Charming Movers arrived on time even though it was difficult to park their moving van on the cul-de-sac in front of our house. They covered all walkways and stairs to protect the floors and keep them clean. They worked quickly to wrap and pack up everything. Hanging clothes were placed in special wardrobe boxes provided by Charming Movers. Several large pieces of furniture had to be squeezed down a very tight stairway, but they worked as an experienced team and carefully maneuvered the furniture out of the house. They were extremely well organized and wasted no time. Once they left, we did our final sweep and started driving to Florida. Charming Movers left the next morning and arrived in a day and a half (shortly after we did). We were pleasantly surprised when they called us and asked if it would be okay to deliver in the afternoon instead of the next morning as originally planned. We were delighted to receive our furniture a day early. Once again, unloading was seamless and well organized. Some of the same staff who loaded the truck conducted the unloading as well, so they knew where everything went. Boxes were placed neatly in the exact areas that we designated and all furniture was carefully placed in the desired areas. Hanging clothes were all put where we wanted them. Not a single item was scratched, damaged, or missing. The total cost was exactly what Charming Movers said it would be.

They are a good company. I have been in contact with them for several moths because the house has taken awhile to sell. They have been very accommodating.